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NOT-for-profit London-based housing association Family Mosaic operates several homes in Thurrock through subsidiary companies.

Local manager Trudi Tayeg invited reporter Michael Casey to their home in Wharf Close, Stanford-le-Hope to discuss many of the issues.

Wharf Close was last inspected in November 2006.

Criticisms of the home included not enough stimulus for residents to have meaningful occupations, dirty bathrooms and toilets, omissions in medication and no proof of identity in relation to some staff.

Mrs Tayeg said: "CSCI are very thorough and we applaud that, however our staff records are centralised and not available at a spot inspection.

"Toilets that are in use are not always spotless. Stimulus for residents was initially a struggle due to the cuts made by Thurrock Council in respect of day care services."

The home houses five residents. During our visit all were engaged in activities, the home was clean and manned by experienced qualified staff who had obviously worked there for a long time.

Mrs Tayeg said: "This is what the home is like. Whether it is inviting the press or calling the police in, we have nothing to hide. We are here to nurture and enhance the lives of the most vulnerable. I think we do a pretty good job."

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