Rail users slam c2c over service chaos (From Thurrock Gazette)

Rail users slam c2c over service chaos

5:52pm Wednesday 16th January 2008

• Print
• Email
• Share

COMMUTERS complained of inaccurate timetables,misleading website information and wrong announcements as rail services to and from London suffered another day of trouble.

Downed power cables in the Pitsea area caused massive disruption to services, prompting Thurrock Rail Users Group spokesperson Adrian Brown to: "We are waiting to hear from c2c to explain what happened.

"Since the chaos in April,they have told us that lessons would be learned but they obviously have not."

Services were largely at random, with travelers on all services told to discard electronic notices and pre-recorded announcements and take advice from platform staff only.

Problems for rail users in the capital were compounded by problems on the Underground, particularly the Circle Line, while in the north a 'catastrophic' signals failure caused huge disruption to services coming into the north through Finsbury Park, with trans to and from King's Cross particularly hard hit.

Passengers on some trains spent more than two hours in stationary carriages.

• Print
• Email
• Share