HOW you word a letter, as any seasoned campaigner will tell you, is

vitally important if you want a successful outcome. Writing stroppy

letters to your local council, complaining about noisy neighbours or

dogs trespassing, can easily result in you being dismissed as a crank

and labelled a troublemaker. On the other hand, a carefully worded

letter can achieve a satisfactory result.

If you want to improve your success rate then it is worthwhile

investing in the revised edition of Which? Consumer Guide's 120 Letters

That Get Results (Hodder & Stoughton, price #9.99). Or write direct to

the Consumers' Association, PO Box 44, Hertford X, SG14 1SH.