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Ambulance wait for Doreen, aged 97
8:00am Friday 20th September 2013 in News
A 97-YEAR-OLD woman was forced to wait 90 minutes for an ambulance after she fell over and banged her head on a garden wall.
Doreen Brown, of Topland Avenue, Aveley, was outside at 2pm on Wednesday, September 11, when she tripped and hit her head against the brick wall, sustaining cuts to her head, face, body and arms. There were also concerns she had dislocated her shoulder.
Mrs Brown’s son Terence was at her house at the time and immediately called 999. A paramedic was on site within ten minutes but Mrs Brown was kept in the same position until the ambulance arrived shortly before 3.30pm.
Mr Brown said he was angry his mother was left in such a state for so long.
He said: “It isn’t good enough. I apprectiate the ambulance service have a lot to do, but it is not like it was peak time at the weekend and my mother is 97-years-old.
“She was in a great deal of pain and was very cold by this point, yet we had to wait.”
Mrs Brown has since been discharged from hospital and is resting at home.
Her grandaughter Josie Phillips-Faulk spoke to the Gazette from her home in Charlotte, North Carolina.
She said: “It is incomparable to the health care we receive in the USA. An ambulance would be here in minutes and hours would be unheard of.
"It is lucky she is recovering now and there was no serious long-term damage.”
A spokeswoman for the East of England Ambulance Service NHS Trust said: “All calls are prioritised on clinical need and given the most appropriate available response.
“We take delays seriously and apologise to those concerned. The Trust is working hard to improve its response times.”
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