Council says sorry for bins fiasco

A COUNCILLOR has been forced to say sorry after cost-saving changes to bin collections caused chaos.

More than 80 per cent of Thurrock households had their bin collection days changed at the beginning of the month.

But the move, designed to save £300,000, left some residents without leaflets explaining the changes, others having their bins collected on days different to those advertised on the leaflets and some residents not having their bins collected for three weeks.

During the first week of the new collection scheme, only 74 per cent of the borough’s household bins were collected on time.

Outside one home in Woodward Close, Grays, disgruntled residents put up a sign demanding collection days return to what they were originally (pictured above).

At a full meeting of the council last Wednesday, environment portfolio holder Cllr Victoria Holloway apologised for the fiasco.

She said: “It’s very well known there was an issue with card deliveries. There have also been some issues with missed bins and roads.

“It’s normal to have a settling in period with a change of this magnitude. This is the largest change to collections since the service was handed back to the council. I’m very, very sorry for the disruption some residents have had.

“We will work to iron out any problems.”

Comments (6)

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11:00am Fri 28 Jun 13

saladsnice says...

Apology doesn't wash with me! I made my complaint on line, I got two reference numbers and no other contact. I requested response by letter and as the previous 4 times, nothing, not even a written apology, so this newspaper one doesn't wash, sorry!
This Council, Government, Companies have got worse as the female species have taken over pole positions to what I call the Maggie Thatcher Syndrome!
Apology doesn't wash with me! I made my complaint on line, I got two reference numbers and no other contact. I requested response by letter and as the previous 4 times, nothing, not even a written apology, so this newspaper one doesn't wash, sorry! This Council, Government, Companies have got worse as the female species have taken over pole positions to what I call the Maggie Thatcher Syndrome! saladsnice
  • Score: 0

11:11am Fri 28 Jun 13

Mattster says...

Not suprising, her and her 2 other ward colleagues are about as effective as a chocolate fireguard.
Not suprising, her and her 2 other ward colleagues are about as effective as a chocolate fireguard. Mattster
  • Score: 0

11:33am Fri 28 Jun 13

TRANQUILDAY says...

Just so as you are all aware....when these collections are done at the weekend because they have been missed during the week, the dustmen are on overtime....do you not see the link here...miss out a few roads then have to do it on overtime! Our bins were on a Wednesday,then changed to Tuesday now its a Thursday and....guess what...no re-cycle collection this week. The amount of money that Thurrock Council waste is unbelieveable....the
y need their managers to get out from behind their desks and check on their workforce..as they are a bunch of lazy unprintables!
Just so as you are all aware....when these collections are done at the weekend because they have been missed during the week, the dustmen are on overtime....do you not see the link here...miss out a few roads then have to do it on overtime! Our bins were on a Wednesday,then changed to Tuesday now its a Thursday and....guess what...no re-cycle collection this week. The amount of money that Thurrock Council waste is unbelieveable....the y need their managers to get out from behind their desks and check on their workforce..as they are a bunch of lazy unprintables! TRANQUILDAY
  • Score: 0

2:02pm Fri 28 Jun 13

OckendonPaul says...

Those who can work, work - those who can't, manage.
The people who run our services in reality shouldn't be let within a million miles of them. Oh how I long for the day when our managers have the common sense to see when something is working and just leave it alone.
Those who can work, work - those who can't, manage. The people who run our services in reality shouldn't be let within a million miles of them. Oh how I long for the day when our managers have the common sense to see when something is working and just leave it alone. OckendonPaul
  • Score: 0

3:50am Sun 30 Jun 13

Thurrock Trojan says...

This is the third week running the bins in Aveley have been emptied on a Saturday morning. Absolutely disgraceful.

How much must this be costing the council?
This is the third week running the bins in Aveley have been emptied on a Saturday morning. Absolutely disgraceful. How much must this be costing the council? Thurrock Trojan
  • Score: 0

8:37pm Sun 30 Jun 13

TRANQUILDAY says...

Just so everyone knows..our recycling bin was emptied yesterday...more overtime anyone!
Just so everyone knows..our recycling bin was emptied yesterday...more overtime anyone! TRANQUILDAY
  • Score: 0

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